The Guide Chapter 13 of 13
When something goes wrong
Most messages the platform shows are a sentence about what to do next. The ones people ask about most are below, with what each means and the one move that resolves it.
| You see | It means | Do |
|---|---|---|
| "This exact video is already being made" | The same request is on its way | Wait for it; it appears in the history |
| "The price changed. Refresh to see the current price" | The page's price was older than the platform's | Refresh and press again |
| "One of the pictures appears to show a real person" | Seedance declines it | Tick the real-person box or pick Kling 3 Pro |
| "Your sign-in has expired" | The session timed out | Sign in again; nothing was lost |
| A clip stays "in the making" for more than ten minutes | The engine is slow or the answer was lost | The platform keeps checking; Spark or the page shows it when it lands, and a failed clip costs nothing |
| A scene change says "Not placed yet" | The clip landed but the edit could not be saved in that moment | The next look places it; the clip is in My uploads meanwhile |
| "Up to 3 scene changes in the making at once on one edit" | The limit per edit | Wait for one to land |
| Spark pauses with what the hour has cost | The pace point | Say carry on, or stop |
| An agent cannot see a new tool | Its app cached the tool list | Toggle the SceneRender connector off and on |
Anything else: Contact support in the Account menu, or support@scenerender.ai, with the page you were on and the time. A failed generation is never charged; a charged one that failed to deliver is refunded on review.